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Liberty option: free cancellation! Further information

Due to the current health crisis, all our campsites are closed until 18 June 2020 inclusive. Please note that the Paris Maisons-Laffitte campsite, located in an orange zone, is closed until 21 June 2020 inclusive.

You will find below all the information relating to how this affects your reservation if you have booked a stay at one of our Sandaya campsites. As you can imagine, we are currently receiving a very high volume of questions. This is why we recommend that you only contact our customer service department in the event of an emergency; it is currently saturated given the ongoing situation.

  • You have a booking at one of our campsites for a stay to take place before 19 June?

Your stay has unfortunately had to be cancelled. Please note that we have already created a credit note in your file for the sums paid. This can be used for a future stay at one of our Sandaya campsites during the 2020 or 2021 season. However, we are unable to make any refunds given the current situation.

This credit note follows the exceptional measures implemented by the French government with the aim of maintaining the economic stability of the country, and in particular that of the tourism sector. These measures authorise professionals in this sector to issue a credit note for stays that have had to be cancelled due to the health crisis.

We appreciate your understanding and support, and look forward to hearing from you soon for a future stay at one of our Sandaya campsites!

  • You have a booking at one of our campsites for a stay to take place on or after 19 June?

As of today’s date your stay is indeed upheld given that the reopening of our campsites is planned for 19 June.

Should you still wish to cancel your stay due to take place on or after 19 June, the campsite you have booked being open on the dates of your stay, it is the General Terms and Conditions of Sale that will apply, which we invite you to read via this link.

We would also like to remind you how important it is for Sandaya to follow the recommendations and preventive measures published by the Ministry of Health and the government. We will soon be able to enjoy our holidays together again, here at Sandaya. And, when that time comes, we will do it like never before :)

Looking forward to seeing you (again) soon at our Sandaya campsites!

COVID-19: frequently asked questions

Opening swimming pools, using your credit note, etc.: discover the answers to the most frequently asked questions here.

Discover the Liberty offer

You’ve changed your mind or you want to change for something different? Book with total security at Sandaya! Thanks to the free Liberty option, you have up to 14 days before your arrival to cancel, change or postpone your stay, whatever the reason. Hesitate no longer!

Protective health measures: your safety above all

So in order to welcome you soon under the very best conditions, we are currently working on a reference framework for health measures in collaboration with the FNHPA (French national campsite federation) in order to guarantee your safety at our campsites. Your safety and that of your children continue to be our main priority.

This health protocol has been certified for all our campsites by the inspection organisation DEKRA. 

To find out more about all these measures, click here.