Following government measures in Europe, all our campsites are affected by an administrative closure until 15 April 2020 inclusive.
You will find below all the information relating to how this affects your reservation if you have booked a stay at one of our Sandaya campsites. As you can imagine, we are currently receiving a very high volume of questions. This is why we recommend that you only contact our customer service department in the event of an emergency; it is currently saturated given the ongoing situation.
- You have a booking at one of our campsites for a stay before 15 April?
Your stay has unfortunately had to be cancelled. Please note that we have already created a credit note in your file for the sums paid. This can be used for a future stay at one of our Sandaya campsites during the 2020 or 2021 season. However, we are unable to make any refunds given the current situation.
If you have booked a stay to be taken before 29 April at one of the following campsites: Le Grand Dague, Riviera d’Azur or Soulac Plage, we regret that your stay has been cancelled as these campsites will remain closed until 29 April inclusive. We are, however, pleased to inform you that, for you as well, a credit note has been created in your file for the sums already paid. This credit is valid for a future stay at one of our Sandaya campsites during the 2020 or 2021 season.
We appreciate your understanding and support, and look forward to hearing from you soon for a future stay at one of our Sandaya campsites!
- You have a booking at one of our campsites for a stay after 15 April?
For the moment, our campsites are scheduled to reopen on 16 April. This date is subject to change, depending on any future decisions the government may make and we will keep you informed. If you still wish to cancel a stay booked to be taken between 15 April and 30 April, please wait for further information that should be available by the end of the month.
We are currently giving priority to dealing with stays booked to be taken before 15 April, these having been directly affected by the administrative closure measures. We therefore ask you for your patience, if your stay will take place after this date. We will keep you informed by email of any changes to the situation.
For all stays after 30 April, we hope, like all of you, that this health crisis will be behind us and that you will be able to enjoy your holiday with Sandaya to the full. We would therefore ask you to be patient and not contact the customer service department for the moment as they are already overloaded at this difficult time.
We would also like to remind you how important it is for Sandaya to follow the recommendations and preventive measures published by the Ministry of Health and the government. We will soon be able to enjoy our holidays together again, here at Sandaya. And, when that time comes, we will do it like never before :)
Looking forward to seeing you (again) soon at our Sandaya campsites!