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COVID-19: update on your stay Further information

Cancellation and Termination insurance

Sandaya can provide insurance (for which a charge applies) against Cancellation and Termination in your rental agreement. Our partner Gritchen Affinity undertakes to refund all or part of the cost of our holidaymakers' stays. If the claim is provided for in the general terms and conditions of Gritchen Affinity (available at www.sandaya.co.uk), you must let the insurer know within 48 hours and submit all the information required and documentary evidence.

The insurance has to be paid in full and exclusively upon booking :

€15 per camping pitch for a stay of maximum 30 days,
€4 per day for rental accommodations

How do I cancel my stay?

It is very easy to notify your cancellation:
Inform Sandaya of your withdrawal, postponement or termination by post or by email to sc@sandaya.fr.

Notify your cancellation or termination of stay online at www.declare.fr.

Coronavirus and cancellation insurance: under what circumstances will I receive a refund?

Please be aware that the conditions of cancellation insurance allow for a refund of your stay if:

For all bookings up to and including 14/03 

  • One of the people staying is taken ill (including coronavirus). A doctor's certificate must be shown;
  • If entry to the campsite you've booked is prohibited on the dates you are due to be staying, in which case you will be informed of this.

For all bookings from15/03

  • One of the people staying is taken ill (including coronavirus). A doctor's certificate must be shown;
  • Please be aware that our insurance company Gritchen no longer provides cover for the "confinement" and "administrative closure" risks associated with COVID-19 for any bookings made from 15/03.

See the terms and conditions of cancellation insurance for a comprehensive list of cases in which refunds for stays are payable.