You are reminded that, in accordance with provisions of article L221-28 and onwards of the French Consumer Code, none of the services provided by Sandaya is subject to a right of withdrawal. As a result, all cancellations made by customers after booking and before departure will entail:
- In the event of cancellation more than 30 days before the planned arrival date, Sandaya will retain the deposit paid by the customer.
- In the event of cancellation less than 30 days before the planned arrival date, the customer has an obligation to pay the full price of the stay.
Cancellation insurance can be taken out when making your booking, an additional charge is payable for this option.
Booking cancellations must be made either by post to the postal address of the campsite or by email to sc@sandaya,fr.. Deadlines are calculated on the day of receipt of the request. In all cases of cancellation, the costs of the cancellation insurance option taken out when the booking was made will not be refunded.
Changing your booking
Customers may request changes to stays in the same campsite (dates and/or accommodation type) in writing to the campsite (post or email), subject to availability and possibilities. Postponements to the following season will not be permitted. Unless changes are made, customers must use their stays according to the initial booking conditions or cancel them in line with the conditions of the cancellation insurance if such stays are covered by this. If stays are not covered, they will be subject to the terms and conditions for cancelling or curtailing stays.
Requests for extending stays will be dealt with subject to availability and applicable prices.
Requests for reducing stays are deemed partial cancellations and will be subject to terms and conditions for cancelling or curtailing stays.
Stays which are curtailed or shortened (late arrival, early departure) by you will not be refunded.
Cancellation by Sandaya
In case of cancellation by Sandaya, except in the event of force majeure, stays will be refunded in full. However, this cancellation cannot give rise to payment of damages.
Cancellation by campers
Cancellation charges may be covered by the cancellation insurance available through Sandaya. No refunds will be given without taking out this cover or cancellation insurance.