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2021 stay: grab this offer by 31/12! Further information

BOOKINGS AND PAYMENTS

Bookings are made by telephone, mail or online at www.sandaya.co.uk. All bookings must include a payment with:

  • A deposit of 30% of the total price of your rental and any additional services.

THE OUTSTANDING AMOUNT DUE FOR YOUR STAY must be paid 30 days before the date you arrive. Deductions will in no event be permitted in the event of late arrival or early departure.

In accordance with article no. L.121-21-8 of the French consumer code, we remind you that accommodation services, which must be provided on a specific date or for a specific period, are not subject to the 14 day right of withdrawal.

PRICES

Prices and information published on our website www.sandaya.co.uk are base prices which do not include optional services (text and photos for information purposes only). Prices established when bookings are made are inclusive of applicable VAT rates. Contract prices may be modified, subject to legal and regulatory restrictions, if there are variations in applicable rates of VAT, between the booking date and the date on which the outstanding balance is paid.

Prices may be subject to change during the season.

"Partner" benefits and promotions cannot be applied for bookings already paid for in full or partially.

TOURIST TAX

Tourist tax is shown clearly on invoices. Amounts payable vary by municipality and country. Tourist tax is collected on behalf of municipalities and a departmental tax may also be payable.

The amount of the tourist tax is susceptible to change during the year and, as a result, this may lead to an increase or reduction in the total cost of your stay.

SECURITY DEPOSIT

A security deposit of €200 will be required on arrival. This will be refunded to you fifteen days after you leave at the latest, with amounts deducted for any damage, payments due or keys lost that were given to you on arrival. All our rental accommodation and pitches must be left clean; a fixed amount that may vary by campsite may be retained from the security deposit if rental accommodation or pitches are left in a clearly unclean condition and if the cleaning option was not included in your stay offer.

CAPACITY OF ACCOMMODATION

Accommodation is provided for a specific number of occupants. In no event may it be occupied by more people (including children and babies). If this is the case, management has the right to refuse entry to any additional people.

Minors unaccompanied by their parents or legal guardians will not be permitted.

FEATURES OF ACCOMMODATION

Maps and photographs of accommodation are for the purposes of illustration. Arrangements and features of rooms may vary between types.

You should refer to the written description of the accommodation which can be found in the "Our rental accommodation" and "Our pitches" sections of the relevant campsite at www.sandaya.co.uk to find details of the precise composition of all accommodation options.

ARRIVAL AND DEPARTURE

  • Mobile homes are available from 4pm and must be vacated by 10am. 
  • For stays for which "Weekend" rates apply (except July-August), the arrival is from 12 midday and the departure by 2 pm.
  • Pitches are available from 3pm and must be vacated by 11am.
  • Excluding partner campsites.

All cottages contain all kitchen and dining equipment, as well as bedding (except sheets and bathroom towels). Inventories are provided on arrival. Tenants are required to check them and inform management of any anomalies on the same day.

Any dissatisfaction with regard to the cleanliness or overall condition of rental accommodation must be notified within 24 hours of arrival at the latest, so that it can be rectified. Complaints received more than 24 hours after the day of arrival will not be admitted.

All campers are required to observe the campsite's rules and regulations, which are displayed in reception, and they are liable for disturbances caused by people staying with them. Blatant failure to observe the rules and regulations may lead to campers being ejected.

PETS

Pets are permitted in most of our campsites (excluding categories 1 and 2), subject, among other things, to presentation of vaccination certificates, which requires an additional fixed payment when the booking is made. Information about pets is available and must be obtained directly from each campsite.

CANCELLATION / CURTAILMENT OF STAYS

We would remind you that, in application of the measures set out in article L221-28 et seq. of the French Consumer Code, none of the services offered by Sandaya are subject to a right of withdrawal. As a result, any cancellation made by the customer after booking and before departure will have the following consequences:

  • In the event of a cancellation up to 30 days before the planned date of arrival, Sandaya will retain the deposit paid by the customer.
  • In the event of a cancellation from 29 days before the planned date of arrival, the customer has an obligation to pay the total price of the stay.

When booking, it is possible to take out the Liberty option to benefit from flexible conditions concerning the cancellation and modification of your stay.

Any booking cancellation must be made in writing and addressed to the campsite by registered letter with acknowledgement of receipt. Deadlines are calculated on the date this registered letter is received. For any cancellation, the cost of the cancellation insurance option taken out when your booking was made will not be refunded.

Changing your booking

If you have not taken out the Liberty option, you can no longer change your booking once it has been validated.

If you have taken out the Liberty option, you can change your stay under the following conditions:

  • Up to and including 14 days before arrival, the stay can be changed free of charge if it is due to take place during the next 12 months.
  • The stay can be deferred to new dates and/or to a new campsite within the Sandaya group, excluding Baia Holiday partner campsites.
  • Any difference in price between the old and new stay at the time this modification is made is to be paid by the customer. Should the new stay be less expensive than the old stay, the difference in cost will not be refunded.
  • From 13 days before arrival, and for any stay that has already begun, the stay can no longer be changed.

Any request to extend the duration of your stay will be fulfilled subject to availability and according to the prices applicable at the time.

Any request to curtail your stay will be deemed to be a partial cancellation and will be subject to the terms and conditions that apply to the cancellation and curtailment of stays.

For any request to change your stay, please contact the campsite at which you booked, our call centre on +33 (0)4 11 32 90 00 or get in touch with us via the contact form.

Cancelling your booking

For any request to cancel your stay, please contact the campsite at which you booked, our call centre on +33 (0)4 11 32 90 00 or get in touch with us via the contact form. The deadline is calculated from the date on which the request is received.

We would remind you that, in application of the measures set out in article L221-28 et seq. of the French Consumer Code, none of the services offered by Sandaya are subject to a right of withdrawal. As a result, any cancellation made by the customer after booking and before departure will have the following consequences:

  • In the event of a cancellation up to 30 days before the planned date of arrival, Sandaya will retain the deposit paid by the customer.
  • In the event of a cancellation from 29 days before the planned date of arrival, the customer has an obligation to pay the total price of the stay.

If you have taken out the Liberty option, you benefit from flexible cancellation conditions for your stay:

  • Up to and including 30 days before arrival, the stay can be cancelled without charge and the sums already paid will be refunded in full.
  • From 29 days and up to and including 14 days before arrival, the stay can be cancelled with the payment of a fixed cancellation charge of €90. Only the sums already paid at the time the cancellation is requested will be refunded, after deduction of the cancellation charge.
  • From 13 days before arrival, and for any stay that has already begun, no refund may be made.

Unused services

Any stay that is curtailed or shortened (late arrival, early departure) by you may not give rise to any refund.

FORMALITIES IN THE EVENT OF CROSSING BORDERS

For stays abroad, depending on destination all customers must carry a form of identity or a valid passport and/or visa. You are therefore advised to make sure before you leave that these and your insurance policies are valid for all people travelling.

LIABILITY

The company cannot be held liable for the communication by its partners or by third parties of photographs of which they have claimed entitlements, or for false, misleading or incorrect information which may appear in catalogues or on partner websites, including presentation photos, qualifiers, activities, leisure activities, services and dates of operation.

"Sandaya does not accept any liability in the event of theft, fire, bad weather, damage to goods or vehicles etc, nor in the event of an accident involving public liability of the customer or of another customer".

DISPUTE

If, despite our total desire to provide full satisfaction, you have any complaints, we ask you immediately to inform the person with responsibility for hospitality on-site of this, who will try to provide a response, and if necessary, to provide us, at our head office, with your complaint in writing, sent by registered post and with acknowledgement of receipt, within 4 weeks after the end date of your stay. Our customer services will then deal with your complaint as soon as possible.

In the event of a dispute and having informed customer services, all campsite customers have the option of calling on a consumer mediator, within a maximum of one year from the date of the complaint in writing, via registered post and with acknowledgement of receipt, to Sandaya.

The contact details of the mediator that may be called upon by customers, are:

Medicys
Referral online by filling in the relevant form: www.medicys.fr
Referral by email: contact@medicys.fr
Referral by post: 73 Boulevard de Clichy 75009 PARIS
Telephone: +33 (0)1 49 70 15 93

If the dispute is not resolved, in accordance with the provisions of article R631-3 of the Code de la Consommation (French Consumer law), the consumer may refer their case either to one of the courts holding territorial jurisdiction by virtue of the French code of civil procedure, or to the jurisdiction of their place of residence at the time the contract was concluded or of the place where the incident concerned took place.

IMAGES

By agreeing to these Terms and Conditions of Sale, customers authorise Sandaya, specifically and free of charge to photograph and film them during their stay and to use these on all photographic, video and sound media, for a period of 5 years. This authorisation also applies for anyone staying with customers. The purpose of this is to promote Sandaya's campsites nationally and internationally on its websites, in its brochures, on Facebook, Instagram, in commercial presentations and in tourist guides.

DATA PROTECTION

In accordance with provisions set out by the amended law of 6th January 1978 pertaining to information technology, databases and civil liberties, the automated processing of personal data carried out through the website have been declared to the Commission Nationale de l'Informatique et Libertés (CNIL) which provided a receipt under number 1691887.

Among other things, users are notified that, in line with article 32 of the amended law of 6th January 1978 pertaining to information technology, databases and civil liberties, information sent by users via forms on the website is required to respond to their requests, and is intended for the website operator, who is responsible for processing this for administrative and commercial management purposes.

Users are notified that they have access and rectification rights with regard to data concerning them, by writing to the website operator at this address:

SAS SANDAYA
531 avenue Georges Frêche
34 830 CLAPIERS
N° SIRET : 524 027 455 0020

These conditions apply to all Sandaya campsites.

VARIOUS

FOR BATHING, only the following are permitted: swimming trunks and swimming boxers, bikinis and one-piece swimsuits, which precludes any other clothing.

WRISTBANDS must be worn at all times. These provide access to entertainment in the campsite and to the swimming pools, and provide assistance with regard to inspection at the campsite entrances and exits.