All data collected in the satisfaction questionnaire is intended for publication on the group's website. To do so, it is first subject to verification and, if necessary, moderation. All reviews, without consideration of content, are subject to the same process of moderation.
This initial moderation of the publication is carried out in two stages:
- Automatic moderation;
- If necessary, moderation by a person.
Sandaya therefore reserves the right, after verification, to decide whether to publish reviews submitted by users. This instance comes about in 2 situations:
- If reviews do not comply with these conditions of use;
- If reviews contain disturbing aspects: reviews of a type which may bring about the public or criminal liability of the group, abusive or impolite content, defamatory or threatening content or content that may be seen as harassment, inappropriate or unintelligible content, content with no relevance to the topic or which does not portray users' experiences, content which infringes on the rights of other people and on private life (identification of third parties, credit card numbers, social security numbers etc.) and/or including an appeal for legal action, presence of a conflict of interest, spam etc. This list is not comprehensive.