BOOKINGS AND PAYMENTS

Bookings are made by telephone, mail or online at www.sandaya.co.uk. All bookings must include a payment with:

  • A deposit of 30% of the total price of your rental and any additional services
  • 100% of the cost of the cancellation/curtailment of stay insurance if you wish to take this out.

THE OUTSTANDING AMOUNT DUE FOR YOUR STAY must be paid 30 days before the date you arrive. Deductions will in no event be permitted in the event of late arrival or early departure.
In accordance with article no. L.121-21-8 of the French consumer code, we remind you that accommodation services, which must be provided on a specific date or for a specific period, are not subject to the 14 day right of withdrawal.

PRICES

Prices and information published on our website www.sandaya.co.uk are base prices which do not include optional services (text and photos for information purposes only). Prices established when bookings are made are inclusive of applicable VAT rates. Contract prices may be modified, subject to legal and regulatory restrictions, if there are variations in applicable rates of VAT, between the booking date and the date on which the outstanding balance is paid.
"Partner" benefits and promotions cannot be applied for bookings already paid for in full or partially.

TOURIST TAX

Tourist tax is shown clearly on invoices. Amounts payable vary by municipality and country. Tourist tax is collected on behalf of municipalities and a departmental tax may also be payable

SECURITY DEPOSIT

A security deposit of €300 will be required on arrival. This will be refunded to you fifteen days after you leave at the latest, with amounts deducted for any damage, payments due or keys lost that were given to you on arrival. All our rental accommodation and pitches must be left clean; a fixed amount that may vary by campsite may be retained from the security deposit if rental accommodation or pitches are left in a clearly unclean condition and if the cleaning option was not included in your stay offer.

CAPACITY OF ACCOMMODATION

Accommodation is provided for a specific number of occupants. In no event may it be occupied by more people (including children and babies). If this is the case, management has the right to refuse entry to any additional people.
Minors unaccompanied by their parents or legal guardians will not be permitted.

FEATURES OF ACCOMMODATION

Maps and photographs of accommodation are for the purposes of illustration. Arrangements and features of rooms may vary between types.
You should refer to the written description of the accommodation which can be found in the "Our rental accommodation" and "Our pitches" sections of the relevant campsite at www.sandaya.co.uk to find details of the precise composition of all accommodation options.
If you have any queries, our bookings department is available on 04 11 32 90 00 (local rates apply depending on your operator).

ARRIVAL AND DEPARTURE

  • Mobile homes are available from 4pm and must be vacated by 10am
  • Pitches are available from 3pm and must be vacated by 11am
  • For stays for which "Weekend" rates apply, you are required to leave by 2pm

All cottages contain all kitchen and dining equipment, as well as bedding (except sheets and bathroom towels). Inventories are provided on arrival. Tenants are required to check them and inform management of any anomalies on the same day.

Any dissatisfaction with regard to the cleanliness or overall condition of rental accommodation must be notified within 24 hours of arrival at the latest, so that it can be rectified. Complaints received more than 24 hours after the day of arrival will not be admitted.
All campers are required to observe the campsite's rules and regulations, which are displayed in reception, and they are liable for disturbances caused by people staying with them. Blatant failure to observe the rules and regulations may lead to campers being ejected.

PETS

Pets are permitted in most of our campsites, subject, among other things, to presentation of vaccination certificates and permits for ownership of specific dog breeds according to French categorisation, which requires an additional fixed payment when the booking is made. Information about pets is available and must be obtained directly from each campsite.

CANCELLATION / CURTAILMENT OF STAYS

You are reminded that, in accordance with provisions of article L121-20 and onwards of the French Consumer Code, none of the services provided by Sandaya is subject to a right of withdrawal. As a result, all cancellations made by customers after booking and before departure will entail:

  • In case of cancellation more than 30 days before the date on which your stay is expected to begin, the deposit will not be refunded.
  • In case of cancellation less than 30 days before the arrival date, the total cost of your stay is payable to the campsite.

Booking cancellations must be made either by post to the postal address of the campsite or by email to sc@sandaya,fr.. Deadlines are calculated on the day of receipt of the request. In all cases of cancellation, the costs of the cancellation insurance option taken out when the booking was made will not be refunded.

Changing your booking
Customers may request changes to stays in the same campsite (dates and/or accommodation type) in writing to the campsite (post or email), subject to availability and possibilities. Postponements to the following season will not be permitted. Unless changes are made, customers must use their stays according to the initial booking conditions or cancel them in line with the conditions of the cancellation insurance if such stays are covered by this. If stays are not covered, they will be subject to the terms and conditions for cancelling or curtailing stays.
Requests for extending stays will be dealt with subject to availability and applicable prices.
Requests for reducing stays are deemed partial cancellations and will be subject to terms and conditions for cancelling or curtailing stays.

Unused services
Stays which are curtailed or shortened (late arrival, early departure) by you will not be refunded.

Cancellation by Sandaya
In case of cancellation by Sandaya, except in the event of force majeure, stays will be refunded in full. However, this cancellation cannot give rise to payment of damages.

Cancellation by campers
Cancellation charges may be covered by the cancellation insurance available through Sandaya. No refunds will be given without taking out this cover or cancellation insurance.

CANCELLATION INSURANCE

Sandaya also offers the option, for which a charge applies, of cancellation and curtailment insurance in your rental contract. Our partner Gritchen Tolède & Associé undertakes to refund all or part of holidaymakers' stays. If the incident is allowed for in the terms and conditions of Gritchen Tolède & Associé (available at www.sandaya.co.uk), please notify the insurance company within 48 hours and provide all the information and supporting documents required.
This option can only be paid for when you make your booking and this must be made in full. (€4 inclusive of VAT per night in rental accommodation and €15 inclusive of VAT per stay on a camping pitch)

Link to Terms & Conditions of Purchase

FORMALITIES IN THE EVENT OF CROSSING BORDERS

For stays abroad, depending on destination all customers must carry a form of identity or a valid passport and/or visa. You are therefore advised to make sure before you leave that these and your insurance policies are valid for all people travelling.

LIABILITY

The company cannot be held liable for the communication by its partners or by third parties of photographs of which they have claimed entitlements, or for false, misleading or incorrect information which may appear in catalogues or on partner websites, including presentation photos, qualifiers, activities, leisure activities, services and dates of operation.
"Sandaya does not accept any liability in the event of theft, fire, bad weather, damage to goods or vehicles etc, nor in the event of an accident involving public liability of the customer or of another customer".

DISPUTE

If, despite our total desire to provide full satisfaction, you have any complaints, we ask you immediately to inform the person with responsibility for hospitality on-site of this, who will try to provide a response, and if necessary, to provide us, at our head office, with your complaint in writing, sent by registered post and with acknowledgement of receipt, within 4 weeks after the end date of your stay. Our customer services will then deal with your complaint as soon as possible.
In the event of a dispute and having informed customer services, all campsite customers have the option of calling on a consumer mediator, within a maximum of one year from the date of the complaint in writing, via registered post and with acknowledgement of receipt, to Sandaya.
The contact details of the mediator that may be called upon by customers, are:

Medicys
Referral online by filling in the relevant form: www.medicys.fr
Referral by email: contact@medicys.fr
Referral by post: 73 Boulevard de Clichy 75009 PARIS
Telephone: +33 (0)1 49 70 15 93

If the dispute is not resolved, the competent jurisdiction will be the one in which the establishment is located.

IMAGES

By agreeing to these Terms and Conditions of Sale, customers authorise Sandaya, specifically and free of charge to photograph and film them during their stay and to use these on all photographic, video and sound media, for a period of 5 years. This authorisation also applies for anyone staying with customers. The purpose of this is to promote Sandaya's campsites nationally and internationally on its websites, in its brochures, on Facebook, Instagram, in commercial presentations and in tourist guides.

DATA PROTECTION

In accordance with provisions set out by the amended law of 6th January 1978 pertaining to information technology, databases and civil liberties, the automated processing of personal data carried out through the website have been declared to the Commission Nationale de l'Informatique et Libertés (CNIL) which provided a receipt under number 1691887.
Among other things, users are notified that, in line with article 32 of the amended law of 6th January 1978 pertaining to information technology, databases and civil liberties, information sent by users via forms on the website is required to respond to their requests, and is intended for the website operator, who is responsible for processing this for administrative and commercial management purposes.
Users are notified that they have access and rectification rights with regard to data concerning them, by writing to the website operator at this address:

SAS SANDAYA
531 avenue Georges Frêche
34 830 CLAPIERS
N° SIRET : 524 027 455 0020

These conditions apply to all Sandaya campsites.

VARIOUS

FOR BATHING, only the following are permitted: swimming trunks and swimming boxers, bikinis and one-piece swimsuits, which precludes any other clothing.
WRISTBANDS must be worn at all times. These provide access to entertainment in the campsite and to the swimming pools, and provide assistance with regard to inspection at the campsite entrances and exits.