Following the latest announcements by the French government our campsites are closed until 6 May 2021 inclusive (except for the Parc La Clusure campsite, situated in Belgium).
You will find below all the information concerning the processing of your file in the event that you have booked a stay at one of our Sandaya campsites in France. As you can imagine, we are currently handling a very high number of requests. This is why we would ask you to only contact our customer service department in the event of an emergency; it is currently saturated given the present situation.
- You have already booked at one of our campsites in France for a stay due to take place on or before 6 May?
Unfortunately your stay has been cancelled. Please be aware that the cancellation of your file has already been carried out. In accordance with our Terms and Conditions of Sale, your stay will be refunded within a period of 3 weeks beginning from 1 April.
In the event that part or all of your stay was paid for using a credit note, this refund will not concern the credit note amount. The latter may however be refunded, on request, 18 months after the date on which it was issued, or may be used for a future booking.
We would like to take this opportunity to thank you for your understanding and your support. We are already looking forward to seeing you very soon for a stay at one of our Sandaya campsites!
- You have booked at one of our campsites in France for a stay that is due to take place on or after 7 May?
As of today’s date your stay is maintained given that, for the moment, the reopening of our French campsites is planned from 7 May (see the exact dates on our campsite pages).
This date is subject to change, following governmental decisions that may be taken in the future and concerning which we will keep you informed. We would therefore ask you to be patient and not contact customer services, already saturated during this difficult period.
If, however, you wish to cancel your stay due to take place on or after 7 May, the campsite at which you have booked being open on the dates of your stay as per current information, it is the Terms and Conditions of Sale that apply.
We would also like to remind you how important it is for Sandaya to follow the recommendations and preventive measures published by the Ministry of Health and the government. We will have the time to enjoy holidays together with Sandaya once again and, when that moment comes, we will do so like never before :)
Hoping to seeing you (again) very soon at our Sandaya campsites!