If, despite our total desire to provide full satisfaction, you have any complaints, we ask you immediately to inform the person with responsibility for hospitality on-site of this, who will try to provide a response, and if necessary, to provide us, at our head office, with your complaint in writing, sent by registered post and with acknowledgement of receipt, within 4 weeks after the end date of your stay. Our customer services will then deal with your complaint as soon as possible.
In the event of a dispute and having informed customer services, all campsite customers have the option of calling on a consumer mediator, within a maximum of one year from the date of the complaint in writing, via registered post and with acknowledgement of receipt, to Sandaya.
The contact details of the mediator that may be called upon by customers, are:
Referral online by filling in the relevant form: www.medicys.fr
Referral by email: email@example.com
Referral by post: 73 Boulevard de Clichy 75009 PARIS
Telephone: +33 (0)1 49 70 15 93
If the dispute is not resolved, the competent jurisdiction will be the one in which the establishment is located. However, if the complaint arises outside the dates of the stay, the competent jurisdiction may, if the customer so wishes, be that applicable to their home address.