If, despite our total desire to provide full satisfaction, you have any complaints, we ask you immediately to inform the person with responsibility for hospitality on-site of this, who will try to provide a response, and if necessary, to provide us, at our head office, with your complaint in writing, sent by registered post and with acknowledgement of receipt, within 4 weeks after the end date of your stay. Our customer services will then deal with your complaint as soon as possible.
In the event of a dispute and having informed customer services, all campsite customers have the option of calling on a consumer mediator, within a maximum of one year from the date of the complaint in writing, via registered post and with acknowledgement of receipt, to Sandaya.
The contact details of the mediator that may be called upon by customers, are:
Referral online by filling in the relevant form: www.medicys.fr
Referral by email: firstname.lastname@example.org
Referral by post: 73 Boulevard de Clichy 75009 PARIS
Telephone: +33 (0)1 49 70 15 93
If the dispute is not resolved, in accordance with the provisions of article R631-3 of the Code de la Consommation (French Consumer law), the consumer may refer their case either to one of the courts holding territorial jurisdiction by virtue of the French code of civil procedure, or to the jurisdiction of their place of residence at the time the contract was concluded or of the place where the incident concerned took place.