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COVID-19: update on your stay Further information

Frequently asked questions


You can book:

Your booking is finalised after you have paid the 30% deposit for your stay, which can be done with a bank card when the booking is made. Deposits must be paid for all bookings.

> Terms & Conditions of Sale

From our website you can book a maximum of 2 accommodation units. For all additional booking requests, please contact us using our contact form.

All accommodation options have a maximum capacity in terms of number of people, including babies. When you arrive, the number of people cannot exceed the capacity of the accommodation booked.

When you book, you can tick the "choice of pitch" option, then say what you would like, provide the number of the pitch, or specify side-by-side in the "comments" field. A charge applies for this. If the pitch is unavailable, the campsite will get back to you to suggest another pitch.


You can pay for your stay with a bank card, via bank transfer or with holiday vouchers.

  • Using a bank card, this payment is secure:

Go to our website and use the link at the bottom of the page "Pay the balance of my stay".

Please specify reference with your bank transfer, using the name of the campsite followed by the name used for your booking.

Groupe Sandaya | Société Générale
Bank account: 30003 03383 00020088188 16
IBAN: FR76 30003 03383 00020088188 16


  • The balance for your stay must reach us 30 days before you arrive at the campsite at the latest.


  • You can pay the balance of your stay directly from our website by clicking on "Pay my balance", you will need your file number which begins "O20XX" and the name used for the booking.
  • By bank transfer, indicating the name of the campsite and your file number in the comments.

Groupe Sandaya | Société Générale
RIB: 30003 03383 00020088188 16
IBAN: FR76 30003 03383 00020088188 16

  • By holiday vouchers to:

531, Avenue Georges Frêche
34 830 Clapiers
We recommend that you use registered post.


You can ask to change your stay in the same campsite (dates, accommodation type) by writing to customer services via our contact form subject to availability and possibilities. Postponements to the following season will not be permitted. Unless changes are made, customers must use their stays according to the initial booking conditions or cancel them in line with the terms and conditions.

  • Requests for extending stays will be dealt with subject to availability and applicable prices.
  • Requests for reducing stays are deemed partial cancellations and will be subject to our terms and conditions.

Booking cancellations must be made either by post to the postal address of the campsite or by email to Deadlines are calculated on the day of receipt of the request.

You are reminded that, in accordance with provisions of article L221-28 and onwards of the French Consumer Code, none of the services provided by Sandaya is subject to a right of withdrawal. As a result, all cancellations made by customers after booking and before departure will entail:

  • In the event of cancellation more than 30 days before the planned arrival date, Sandaya will retain the deposit paid by the customer.
  • In the event of cancellation less than 30 days before the planned arrival date, the customer has an obligation to pay the full price of the stay.

Cancellation insurance can be taken out when making your booking, an additional charge is payable for this option. 

You can take out cancellation insurance which covers you for cancelled stays, late arrivals and curtailed stays.
This cover costs:

  • €15 for a stay on a pitch of up to 30 days
  • €4 per night for a stay in a rental option (cottage, chalet, tent, lodge, coco sweet, cabin etc.)

For further information, please see our Insurance Terms and Conditions.

For any questions regarding coronavirus and changing or cancelling your stay, please see relevant paragraph.

In the event of a claim, please notify GRITCHEN within 5 days of its occurrence, either:

  • By post: Gritchen Affinity - Service Sinistre CS 70139 - 18021 BOURGES Cedex
  • Via the link on the website

The Insurance Terms and Conditions are available on request and can be seen online.

If, despite our total desire to provide full satisfaction, you have any complaints, we ask you immediately to inform the person with responsibility for hospitality on-site of this, who will try to provide a response, and if necessary, to provide us, at our head office, with your complaint in writing, sent by registered post and with acknowledgement of receipt, within 4 weeks after the end date of your stay. Our customer services will then deal with your complaint as soon as possible.

In the event of a dispute and having informed customer services, all campsite customers have the option of calling on a consumer mediator, within a maximum of one year from the date of the complaint in writing, via registered post and with acknowledgement of receipt, to Sandaya.

The contact details of the mediator that may be called upon by customers, are:

Referral online by filling in the relevant form:
Referral by email:
Referral by post: 73 Boulevard de Clichy 75009 PARIS
Telephone: +33 (0)1 49 70 15 93

If the dispute is not resolved, in accordance with the provisions of article R631-3 of the Code de la Consommation (French Consumer law), the consumer may refer their case either to one of the courts holding territorial jurisdiction by virtue of the French code of civil procedure, or to the jurisdiction of their place of residence at the time the contract was concluded or of the place where the incident concerned took place.


Our campsites welcome children aged 5 and over for an activity supervised by an entertainer. Please remember to book a place for your child as activities are restricted in terms of numbers.

Babies and children are an integral part of the number of people included in the accommodation.
For pitches, children up to the age of 3 are welcome throughout the season, as are those aged 3 to 7 years, except during July and August.


Pets are permitted on pitches and in the rental accommodation of some of our campsites, with a fixed daily price payable when you book. Pets must be kept on leads and be vaccinated.
"Leaving pets unattended on a pitch, or tied up or left in a car or in rental accommodation, is prohibited. Dogs deemed by law to be dangerous (France's category 1 and 2) will not be permitted into the campsite".


Your “My Sandaya” area gives you access to:

  • Your loyalty points kitty
  • Your past and upcoming bookings
  • Your personal information

You can also pay your balance on-line. Create your account or sign in to enjoy all its benefits!

Creating your “My Sandaya” account automatically awards you to 80 loyalty points.

Thereafter, each stay booked with us enables you to automatically accumulate loyalty points that you can then convert to free nights to use for a future stay. As soon as you have collected 100 points, you can enjoy a free night during your next stay at the campsite of your choice (excluding July-August and Baia Holiday partner campsites) in accordance with the rules governing the use of loyalty points.

To consult all the rules about how to use your loyalty points, visit the your customer account page.

Sign in to your “My Sandaya” area and click on “Use my loyalty points”; you can also tick the box of the same name accessible via the campsite search engine.


  • For rental units, arrival is from 4 pm and departure by 10 am. 
  • Weekend packages: arrival is from 12 midday and departure by 2 pm.
  • For pitches, arrival is from 3 pm and departure by 11 am.
  • Excluding partner campsites Baia Holiday.

For all late arrivals after 7 pm, please contact the campsite beforehand and let them know what time you will arrive.

You will find the map from the "The campsite" page of the chosen campsite and by clicking on "See map".

You can find this information in the description of the chosen accommodation.

All our rental units have blankets and pillows. Sheets are available at an additional charge.
For 4 shell and PREMIUM cottages, sheets and bathroom towels are included.

This information is available on the "The campsite" page of your chosen campsite.

End-of-stay cleaning is not included in the price of your stay, except for Premium rental units.

When you leave, you are asked to:

  • Thoroughly clean both your accommodation and the terrace
  • Empty the fridge
  • Empty the bins and remove the rubbish
  • Wash up and put away any dishes
  • Remove the disposable mattress covers from the beds
  • Clean the barbecue grill (provided in certain rental units)
  • Close up your accommodation and return the key to reception

You can however pay for an additional “End-of-stay cleaning” package when booking, simply tick this option in the “Facilities and options” section, or indicate your request when calling if you book by phone.

If you opt for this additional service or if you are staying in Premium accommodation, before leaving you are however requested to:

  • Empty the bins and the fridge
  • Wash up and put away any dishes
  • Close up your accommodation and return the key to reception
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